Our Privacy Policy explains how we handle your personal information. We’ll update this policy when our information handling practices change. The Privacy Act 1988 requires us to have a privacy policy.

Our Privacy Policy outlines what kinds of personal and sensitive information we collect, why we collect this information, and how we handle it.

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

What we collect - We may collect personal information about you when it’s reasonably necessary for, or directly related to, our functions or activities. We may collect sensitive information about you where you consent, when the collection is authorised or required by law, or the collection is otherwise allowed under the Privacy Act.

The kinds of personal information we may collect includes the following information about you, such as your:

• name

• address

• date of birth

• contact details.
  

How we collect information - We collect your personal information through a variety of channels. This includes paper forms or notices, online portals, correspondence, face to face or over the telephone.

Social networking services - We use social networking services such as Facebook, Twitter, Google, YouTube to talk with the public and our staff. When you talk with us using these services we may collect your personal information to communicate with you and the public.
The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for these services on their websites.

Why we collect information - We collect personal information about you where it is reasonably necessary for, or directly related to, one or more of our functions, activities and services.

We may collect your personal information when it is reasonably necessary for delivering payments or services. For example, we may collect your personal information to:

• confirm your identity

• communicate with you, including by SMS or email

• provide advice about available support

• verify data provided in relation to warranty claims and reviews with third parties

• manage complaints and feedback

• manage and respond to requests for information

How we store personal information - We take reasonable steps to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

• only accessing personal information on a need-to-know basis and by authorised personnel

• monitoring system access which can only be accessed by authenticated credentials

• regularly updating and auditing our storage and data security systems.

When no longer required, we destroy or archive personal information in a secure manner.

How to access and correct information about you - You have the right to both ask:

• for access to personal information that we hold about you

• that we correct personal information we hold about you.

If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.

Updating information about you - You can access and correct most of your details online using your online account. If you can’t and are unable to please contact us.

How to make a complaint about privacy - If you wish to complain about how we’ve handled your personal information, first try to resolve the issue with the person you’ve been dealing with. If you're not satisfied, you can ask to speak to their supervisor.

Complaints and feedback - We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.

How we deal with your complaint - We will always respond to your feedback.

We will use the information from your feedback to investigate and resolve individual issues. We will also use the information to provide feedback to staff or our business areas. Your information will be stored and used to assist us to improve the delivery of our services.

If we do not resolve your complaint to your satisfaction, you can contact OAIC. Office of the Australian Information Commissioner (OAIC).

E&OE